Defective Parts - Parts must be returned 90 days from the date of purchase. The defective part will be replaced at no cost to the customer.
Our Error in Shipping the wrong part - Return the part(s). Your freight will be reimbursed.
Your Error in Ordering - Parts must be returned 90 days from the date of purchase. There is no freight reimbursement for incorrectly ordered parts and you will be charged a 20% restocking fee.
If the order has not shipped, there is no charge incurred.
If the order has shipped, we will issue a call-back with the freight company, however there is a 20% restocking fee and your freight will not be reimbursed.
Ground carrier damaged parts : Notify your salesperson immediately if you encounter a damaged shipment (UPS, FedEx, DHL). Most of the time, the driver can note it before he leaves. Please retain all boxes and packing material for inspection by a carrier representative should it become necessary. As soon as we receive a claim number from the carrier we will process the credit for the damaged parts.
Truck freight damage is strictly the responsibility of the consignee (the person that signed for the shipment). Your salesperson can assist you in filing your freight claim, but, we will not file a claim nor will we be reimbursed for your damaged freight. Any replacements need to be re-ordered by you.
WARRANTY AND DAMAGE
Inspection - All packages should be inspected immediately upon delivery. The carrier should be notified as soon as possible if there is any notable damage. Advise our sales staff of any shipping damage if the shipment was sent by ground carrier. In the case of truck shipments it is the consignees (your) responsibility to notify the freight company driver of any noted damage. In the event of getting a truck shipment, please make sure you check all items suspected of damage. Hoods, fenders, quarter panels etc. If you do not check your freight, any damage incurred is your responsibility and will not be covered by our damage return policy and you can be liable for any or all damage in your truck shipment. If you cannot check your freight upon delivery, sign the freight bill "PENDING INSPECTION" if you do not, you can be liable for any or all damage in your truck shipment. It is very important you understand that there is no "Hidden Damage" in truck freight. If it is too late or the driver can't wait for you to inspect, make another delivery appointment.